Warranty & Workmanship Policy | Sons of the Land Singapore

What is Covered

Sons of the Land provides a workmanship warranty of 36 months from the project handover date — three times the 12-month market norm, because mineral systems are built to outlast paint. It covers:

Delamination or adhesion failure caused by improper application technique
Significant tonal inconsistency beyond the natural variation inherent to mineral systems
Failure of sealing layers applied by Sons of the Land within the project scope
Structural cracking directly attributable to our application (not substrate movement)

Claims must be submitted in writing via WhatsApp or email within the warranty period, with photographic evidence.

What is Not Covered

Mineral and hand-applied systems have properties that are material behaviour — not defects. The following are explicitly excluded from our warranty:

Natural variation in tone and texture.
Limewash, Lime Paint, and mineral plasters are hand-applied. Tonal shifts, brush marks, and movement are inherent properties of the material — not defects. Reference images are for directional use only.

Damage caused by third parties.
Any damage occurring post-handover from other contractors, moving furniture, cleaning with abrasive or acidic agents, or renovation works is not covered and will be charged at current rates.

Pre-existing substrate conditions.
Failure caused by existing building leaks, rising damp, substrate cracking, or conditions that were not disclosed or accessible during assessment are outside our scope.

Improper maintenance by the homeowner.
Mineral finishes require specific cleaning protocols. Damage from power washing, harsh detergents, bleach, or unapproved treatments voids the warranty for affected areas.

Unsupported areas.
Scaffolding zones, high-access areas, or surfaces not specified in the original project scope are not covered.

Refund Policy

All projects are strictly non-refundable once surface preparation or application has commenced. Our systems are bespoke, hand-applied, and cannot be reversed without full surface remediation.

We encourage all clients to complete a sampling session and approve a physical sample before work commences. Changes to scope after commencement may incur additional charges.

Maintenance Recommendations

To preserve your mineral finish and maintain warranty validity:

Clean with a lightly damp cloth and pH-neutral soap only
Avoid abrasive pads, bleach, acidic cleaners, or steam cleaning
Do not paint over mineral surfaces with standard latex or acrylic paints without consultation
Report any water ingress or damp issues immediately — do not allow standing water near lime surfaces
For Lime Paint touch-ups, contact Sons of the Land directly — self-applied repairs will void the warranty for that area

How to Submit a Warranty Claim

Document the Issue

Take clear photographs of the affected area. Note the date of handover and the nature of the concern.

Contact Sons of the Land

Send your photos and description via WhatsApp to +65 9800 4317 or email us. Include your project reference.

Site Assessment

We will arrange a site visit to assess the claim. Our team will confirm whether the issue falls within our warranty scope.

Remediation

If covered, remediation will be scheduled at no cost to you. Out-of-scope repairs will be quoted separately.

Workmanship Warranty